Parker Godwin
- 5 Minute Read
- /
- August 14, 2025
You know that moment when you’re trying to track down a tech, but you’re stuck calling, texting, or shouting across the hangar? Yeah… those days are over.
Introducing Alpha Workforce Messaging — the feature your operations didn’t know it desperately needed. Now you can chat with your team directly inside the platform. No switching apps, no hunting through old threads, no “wait, which group text was that in?” moments.
Why This is a Game-Changer
💬 Direct Technician Chat – Message any team member instantly from the dashboard.
📍 Map-Integrated – See who’s where, then drop them the details without leaving the live map view.
🗂 All in One Place – Keep every job-related message organized (and searchable!) so nothing falls through the cracks.
Think of it like your mission control—but with a chat window.
How to Use Messaging in Alpha Workforce
We didn’t just drop this feature and walk away—we made you a full, easy-to-follow guide so you can start using Messaging right now.
Step By Step Guide:
1. Step 1: Navigate to https://workforce.mroinsider.com/login
2. Step 2: Access Technician Profile
Select “Technician Pin” to open the technician’s profile.
- A green pin indicates the technician is on duty and available for dispatch.
- A yellow pin indicates the technician is currently working a job.
- A red pin indicates the technician is Off Duty.
- A grey pin indicates the technician is on PTO.
3. Step 3: Filter Map by Technician Type
Use the filter menu in the map view to select specific technician types.
4. Step 4: Filter Map by Technician Status
Use the filter menu on the map view to select different status types.
5. Step 5: Search Technician by Name
Use the search bar in the technician list to find a technician by name.
6. Step 6: Select Technician
7. Step 7: Open a message
Click the message icon to open the chat window and view your conversation.
8. Step 8: Message Technician
Click the message box to enter your message.
9. Step 9: Send Message
Type your message and click "Send" to deliver it to the technician.
10. Step 10: Monitor Live Updates
Click the Live Updates button at the top of the screen to open the section. The Live Updates area shows technicians who have been active or updated in the past 24 hours, giving you real-time visibility into recent activity.
